ISSUE: Event Page Set To Sold Out

If your event page is set to sold out yet there should still be tickets on sale, it is likely that a setting has been applied by mistake when setting up the event page. To get the tickets back on sale please check the following settings to see if they are causing the issue:

LOG IN > MANAGE > EDIT LISTING & TICKETS > TICKETING > TOTAL TICKETS PER EVENT
This feature limits the number of tickets that can be sold in total for the event date. Once reached, the tickets will display as sold out

LOG IN > MANAGE > EDIT LISTING & TICKETS > TICKETING > SELL UNTIL 
Tickets will come off sale and be displayed as sold out a certain number of hours before event start time

LOG IN > MANAGE > EDIT LISTING & TICKETS > TICKETING > TICKET GROUP > MAX TICKETS PER EVENT 
This feature limits the number of tickets that can be sold within this ticket group. Once reached, the ticket group will display as sold out

LOG IN > MANAGE > EDIT LISTING & TICKET > TICKETING > BLUE COG NEXT TO TICKET TYPE > ON SALE UNTIL 
Tickets will come off sale on the date and time specified in this box

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In the case that the tickets have sold out, you can add more in the MANAGE SALES section by clicking on EDIT ALLOCATION and updating the TICKETS REMAINING 

Having checked all these settings, if your tickets are still displaying as sold out please contact your Account Manager of DMN Support team

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