ISSUE: Event Page Set To Sold Out

If your event page is set to sold out yet there should still be tickets on sale, it is likely that a setting has been applied by mistake when setting up the event page. 

To get the tickets back on sale please check the following settings to see if they are causing the issue:
  • Total Tickets Per Event 
  • Sell Until
  • Max Tickets Per Event
  • On Sale Until  
See below for instructions on each of these sections: 

Total Tickets Per Event:

1. Click Manage on your Event
2. Select Edit Listing & Tickets
3. Click the Ticketing tab
4. Scroll down and check the Total Tickets Per Event box 

This feature limits the number of tickets that can be sold in total for the event date. Once reached, the tickets will display as sold out.

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Sell Until:

1. Click Manage on your Event
2. Select Edit Listing & Tickets
3. Click the Ticketing tab
4. Check the Sell Until box

Tickets will come off sale and be displayed as sold out a certain number of hours before event start time.



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Max Tickets Per Event:

1. Click Manage on your Event
2. Select Edit Listing & Tickets
3. Click the Ticketing tab
4. Click the Ticket Group(s)
5. Check Max Tickets Per Event

This feature limits the number of tickets that can be sold within this ticket group. Once reached, the ticket group will display as sold out.



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On Sale Until setting:

1. Click Manage on your Event
2. Select Edit Listing & Tickets
3. Click the Ticketing tab
4. Click the blue cog located to the right of each ticket type
5. Check On Sale Until time 

Tickets will come off sale on the date and time specified in this box.





In the case that the tickets have sold out, you can add more in the Manage Sales section by clicking Edit Allocation and updating the Tickets Remaining value.

Having checked all these settings, if your tickets are still displaying as sold out please contact your Account Manager of DMN Support team.

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