Knowledge Base

  1. Latest News →

    1. Guidance on GDPR
    2. Daily Sales Volume Graph
    3. Upload Multiple Guests To Attendee List / Mass Upload
    4. Additional Product Purchases
    5. Discount Code Exposure

  2. Getting Set Up On Tonic →

    1. How To Log In
    2. Lost / Change Password
    3. Create A New Event / View Events
    4. Duplicate / Copy Event Page
    5. How To Add A User To Your Event

  3. Edit Event Details / Listing  →

    1. Add New Event Dates
    2. Add Pictures / Videos To Event Page
    3. Set Varying Start Times
    4. Add Pre-Sale Message
    5. Add Waiting List To Event Page

  4. Edit Tickets →

    1. Add Ticket Types
    2. Set Tickets On-Sale For Specific Dates
    3. How To Set Total Tickets Per Event
    4. How To Set Up Ticket Slot Times
    5. Set Ticket Time Slot Allocations / Group Tickets

  5. Manage Ticket Sales  →

    1. Edit / Update Ticket Allocation
    2. Switch Tickets By Type or Date
    3. Set Event To Sold Out
    4. Taking Ticket Types Off Sale
    5. Cancel Event Date

  6. Attendee List  →

    1. Add Guest Booking or Send Complementary Ticket
    2. Contact / Email Attendees
    3. Add Comments To Attendee List
    4. Download Attendee List
    5. Add Tags/Labels to Attendee List

  7. Event Brands →

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Custom Design
    4. Custom Design Colour Options

  8. Ticket Sale Functionalities  →

    1. Add Discount Codes
    2. Reserve Tickets
    3. Shortened Ticket Link For Social Media
    4. How To Accept Reps / Become A Rep
    5. Add Pre-Sale Codes

  9. Attaching Ticket Link To Website  →

    1. Add Widget To Website
    2. Add Ticket Link To Website
    3. How To Customise The Widget Yourself

  10. Ticket Sale Breakdown →

    1. Download Customer Data
    2. View Ticket Sales Report
    3. View Page Visitor Analytics
    4. View and Download Data By Event Date
    5. Daily Sales Report

  11. Finance →

    1. Next Payment / Getting Paid
    2. Add Bank Details
    3. View/Download Financial Statements
    4. Why We Charge VAT

  12. Troubleshooter  →

    1. ISSUE: Event Page Set To Sold Out
    2. ISSUE: Submitting Changes To Event Page
    3. Troubleshooting: How To Clear Browser History/Cache

  13. Tonic Scanner App →

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App

  14. Tracking →

    1. Sales Tracking Codes
    2. Google Analytics
    3. Google Analytics Goal Tracking
    4. Integrating / Using Facebook Pixel
    5. Integrating / Using Google AdWords

  15. All articles →

    1. Scanner App
    2. Edit / Update Ticket Allocation
    3. How To Log In
    4. Add New Event Dates
    5. Add Ticket Types

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