Knowledge Base

  1. Ticket Widget →

    1. Adding Widget onto a Wix created website
    2. Add Widget To Website
    3. How To Customise The Widget Yourself
    4. Open Widget on a Specific Date

  2. Latest News →

    1. Guidance on GDPR
    2. Daily Sales Volume Graph
    3. Additional Product Purchases / Merchandise
    4. Admin Menu Structure on DMN Ticketing
    5. Admin Page Sales Figures / Quick Sales View

  3. Getting Set Up On Tonic →

    1. How To Log In
    2. Lost / Change Password
    3. Create A New Event / View Events
    4. Duplicate / Copy Event Page
    5. How To Add A User To Your Event

  4. Edit Event Details / Listing  →

    1. Add New Event Dates
    2. Add Pictures / Videos To Event Page
    3. Set Varying Start Times
    4. Add Pre-Sale Message
    5. Add Wait List To Event Page

  5. Edit Tickets →

    1. Add Ticket Types
    2. Set Tickets On-Sale For Specific Dates
    3. How To Set Total Tickets Per Event / Prevent Overselling
    4. Set Ticket Time Slot Allocations / Group Tickets
    5. Automatically Set Tickets On Sale/Off Sale

  6. Manage Ticket Sales  →

    1. Edit / Update Ticket Allocation
    2. Switch Tickets By Type or Date
    3. Set Event To Sold Out
    4. Taking Ticket Types Off Sale
    5. Cancel Event Date

  7. Attendee List  →

    1. Add Guest Booking or Send Complementary Ticket
    2. Contact / Email Attendees
    3. Add Comments To Attendee List
    4. Download Attendee List
    5. Add Tags/Labels to Attendee List

  8. Event Brands →

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Event Brand - Custom Design
    4. Custom Design Colour Options
    5. Add Event Brand Widget To Website

  9. Ticket Sale Functionalities  →

    1. Add Discount Codes
    2. Reserve Tickets
    3. Shortened Ticket Link For Social Media
    4. How To Accept Reps / Become A Rep
    5. Add Pre-Sale Codes

  10. Attaching Ticket Link To Website  →

    1. Add Ticket Link To Website

  11. Ticket Sale Breakdown →

    1. Download Customer Data
    2. View Ticket Sales Report
    3. View Page Visitor Analytics
    4. Daily Sales Report

  12. Finance →

    1. Next Payment / Getting Paid
    2. Add Bank Details
    3. View/Download Financial Statements
    4. Why We Charge VAT

  13. Troubleshooter  →

    1. ISSUE: Event Page Set To Sold Out
    2. ISSUE: Submitting Changes To Event Page
    3. Troubleshooting: How To Clear Browser History/Cache

  14. Tonic Scanner App →

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App

  15. Tracking →

    1. Sales Tracking Codes
    2. Google Analytics
    3. Google Analytics Goal Tracking
    4. Integrating / Using Facebook Pixel
    5. Integrating / Using Google AdWords

  16. Soda - Gift Vouchers →

    1. How To Redeem A Voucher In Tonic
    2. Voucher Creation Settings: Images
    3. Voucher Creation Settings: DesignMyNight Listing
    4. How To Redeem A Voucher In Soda
    5. Custom Voucher Template

  17. All articles →

    1. Scanner App
    2. Edit / Update Ticket Allocation
    3. How To Log In
    4. Add New Event Dates
    5. Add Ticket Types

Feedback and Knowledge Base

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