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Knowledge Base

  1. Latest News →

    1. Attaching a File To Email Attendees
    2. View/Download Financial Statements - Now available in CSV format
    3. Access Collins Integration
    4. Tonic & Soda Newsletters
    5. Edit A Transaction (Change the Date or Time)

  2. Event Set Up →

    1. How To Log In
    2. Create A New Event / View Events
    3. Add New Event Dates
    4. Add Pictures / Videos To Event Page
    5. Add Bank Details

  3. Ticket Settings →

    1. Add Ticket Types
    2. Applicable Dates / Set Tickets To Be On Sale On Specific Dates
    3. Set Varying Start Times / Time Slots
    4. Taking Ticket Types Off Sale
    5. Edit / Update Ticket Allocation

  4. Customer Management →

    1. Issue a Refund
    2. Contact / Email Attendees
    3. How to Resend E-ticket to Customer
    4. Reserve Tickets
    5. Move Purchase From One Event To Another

  5. Tonic Functionality →

    1. Buy One Get One Free / Promotions
    2. Sales Tracking Codes
    3. Add Discount Codes
    4. Data Collection
    5. Public Discount Code

  6. Ticket Widget / Link →

    1. Ticket Link / Event URL
    2. Add Widget To Website
    3. CSS styling widget customisation
    4. Open Widget on a Specific Date
    5. Adding Widget onto a Wix created website

  7. Event Brands →

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Add Event Brand Widget To Website
    4. Event Brand - Custom Design
    5. Custom Design Colour Options

  8. Reporting →

    1. Transactions Download
    2. Admin Page Sales Figures / Quick Sales View
    3. Download Customer Data
    4. View Ticket Sales Report
    5. Export Sales Report

  9. Finance →

    1. Payment reference change to 'Access Tonic'
    2. Next Payment / Getting Paid

  10. FAQ →

    1. Rescheduling an Event Date
    2. ISSUE: Submitting Changes To Event Page
    3. DeliverMyNight: Event Set Up
    4. FAQ/Troubleshooting: Google Analytics
    5. Troubleshooting: How To Clear Browser History/Cache

  11. Tonic Scanner App →

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App

  12. Soda - Gift Voucher Set Up →

    1. How To Create a Gift Voucher / Voucher Settings
    2. Setting Up Your Soda Account: Brand Settings
    3. Setting Up Your Soda Account: Delivery Options
    4. Setting Up Your Soda Account: Finance Settings
    5. Setting Up Your Soda Account: User Permissions

  13. Soda - Gift Voucher Redemption →

    1. How To Redeem A Voucher In Soda
    2. How To Redeem A Voucher In Tonic
    3. Access Collins: Soda and Collins integration process
    4. Soda - Edit E-Voucher Information
    5. Soda - Refunding a Voucher

  14. Soda - Reporting →

    1. Soda - Sales Report
    2. Soda - View Sales Summary
    3. Soda: How to Set Up VAT / VAT Receipts

  15. Soda - Gift Voucher Design →

    1. Voucher Design
    2. Custom Voucher Template

  16. All articles →

    1. Scanner App
    2. How To Log In
    3. Add Ticket Types
    4. Issue a Refund
    5. Ticket Link / Event URL

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