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Knowledge Base

  1. Latest News 

    1. View/Download Financial Statements
    2. Access Collins Integration
    3. Tonic & Soda Newsletters
    4. Tonic GA4 Release
    5. Google Tag Manager
  2. Event Set Up 

    1. How To Log In
    2. Create A New Event / View Events
    3. Add New Event Dates
    4. Add Pictures / Videos To Event Page
    5. Add Bank Details
  3. Ticket Settings 

    1. Add Ticket Types
    2. Applicable Dates / Set Tickets To Be On Sale On Specific Dates
    3. Set Varying Start Times / Time Slots
    4. Taking Ticket Types Off Sale
    5. Edit / Update Ticket Allocation
  4. Customer Management 

    1. Issue a Refund
    2. Contact / Email Attendees
    3. How to Resend E-ticket to Customer
    4. Reserve Tickets
    5. Move Purchase From One Event To Another
  5. Tonic Functionality 

    1. Buy One Get One Free / Promotions
    2. Sales Tracking Codes
    3. Add Discount Codes
    4. Data Collection
    5. Public Discount Code
  6. Ticket Widget / Link 

    1. Ticket Link / Event URL
    2. Add Widget To Website
    3. CSS styling widget customisation
    4. Open Widget on a Specific Date
    5. Adding Widget onto a Wix created website
  7. Event Brands 

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Add Event Brand Widget To Website
    4. Event Brand - Custom Design
    5. Custom Design Colour Options
  8. Reporting 

    1. Transactions Download
    2. Admin Page Sales Figures / Quick Sales View
    3. Download Customer Data
    4. View Ticket Sales Report
    5. Export Sales Report
  9. Finance 

    1. Payment reference change to 'Access Tonic'
    2. Next Payment / Getting Paid
  10. FAQ 

    1. Rescheduling an Event Date
    2. ISSUE: Submitting Changes To Event Page
    3. DeliverMyNight: Event Set Up
    4. FAQ/Troubleshooting: Google Analytics
    5. Troubleshooting: How To Clear Browser History/Cache
  11. Tonic Scanner App 

    1. Check In Attendees
  12. Soda - Gift Voucher Set Up 

    1. How To Create a Gift Voucher / Voucher Settings
    2. Setting Up Your Soda Account: Brand Settings
    3. Setting Up Your Soda Account: Delivery Options
    4. Setting Up Your Soda Account: Finance Settings
    5. Setting Up Your Soda Account: User Permissions
  13. Soda - Gift Voucher Redemption 

    1. How To Redeem A Voucher In Soda
    2. How To Redeem A Voucher In Tonic
    3. Access Collins: Soda and Collins integration process
    4. Soda - Edit E-Voucher Information
    5. Soda - Refunding a Voucher
  14. Soda - Reporting 

    1. Soda - Sales Report
    2. Soda - View Sales Summary
    3. Soda: How to Set Up VAT / VAT Receipts
  15. Soda - Gift Voucher Design 

    1. Voucher Design
    2. Custom Voucher Template
  16. All articles 

    1. How To Log In
    2. Add Ticket Types
    3. Issue a Refund
    4. Check In Attendees
    5. View/Download Financial Statements

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