Tonic Customer Success Portal - Support & Queries

Welcome to our Customer Success Portal. Tonic Ticketing truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have and we hope you find this useful. 

Knowledge Base

  1. Ticket Widget →

    1. Adding Widget onto a Wix created website
    2. Add Widget To Website
    3. How To Customise The Widget Yourself
    4. Open Widget on a Specific Date

  2. Latest News →

    1. New Transactions Download
    2. Buy One Get One Free / Promotions
    3. Guidance on GDPR
    4. Additional Product Purchases / Merchandise
    5. Admin Menu Structure on DMN Ticketing

  3. Getting Set Up On Tonic →

    1. How To Log In
    2. Lost / Change Password
    3. Create A New Event / View Events
    4. Duplicate / Copy Event Page
    5. How To Find A Past Event

  4. Edit Event Details / Listing  →

    1. Add New Event Dates
    2. Add Pictures / Videos To Event Page
    3. Add Pre-Sale Message
    4. Add Wait List To Event Page
    5. User Reviews

  5. Edit Tickets →

    1. Add Ticket Types
    2. Set Tickets On-Sale For Specific Dates
    3. How To Set Total Tickets Per Event / Prevent Overselling
    4. Set Ticket Time Slot Allocations / Group Tickets
    5. Automatically Set Tickets On Sale/Off Sale

  6. Manage Ticket Sales  →

    1. Edit / Update Ticket Allocation
    2. Switch Tickets By Type or Date
    3. Move Purchase From One Event To Another
    4. Set Event To Sold Out
    5. Taking Ticket Types Off Sale

  7. Attendee List  →

    1. Add Guest Booking or Issue Complimentary Ticket
    2. Contact / Email Attendees
    3. Add Comments To Attendee List
    4. Download Attendee List
    5. Create a Tags/Label Report or Staff Rota

  8. Event Brands →

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Event Brand - Custom Design
    4. Custom Design Colour Options
    5. Add Event Brand Widget To Website

  9. Ticket Sale Functionalities  →

    1. Add Discount Codes
    2. Reserve Tickets
    3. Shortened Ticket Link For Social Media
    4. How To Accept Reps / Become A Rep
    5. Add Pre-Sale Codes

  10. Attaching Ticket Link To Website  →

    1. Add Ticket Link To Website

  11. Ticket Sale Breakdown →

    1. Download Customer Data
    2. View Ticket Sales Report
    3. View Page Visitor Analytics
    4. Daily Sales Report
    5. Export Sales Report

  12. Finance →

    1. Next Payment / Getting Paid
    2. Add Bank Details
    3. View/Download Financial Statements
    4. Why We Charge VAT

  13. Troubleshooter  →

    1. ISSUE: Event Page Set To Sold Out
    2. ISSUE: Submitting Changes To Event Page
    3. FAQ/Troubleshooting: Google Analytics
    4. Troubleshooting: How to take a screenshot of the Console
    5. Troubleshooting: How To Clear Browser History/Cache

  14. Tonic Scanner App →

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App

  15. Tracking →

    1. Sales Tracking Codes
    2. Google Analytics
    3. Google Analytics Goal Tracking
    4. Integrating / Using Facebook Pixel
    5. Integrating / Using Google AdWords

  16. Soda - Gift Voucher Set Up →

    1. How To Create a Gift Voucher / Voucher Settings
    2. Setting Up Your Soda Account: Brand Settings
    3. Setting Up Your Soda Account: Delivery Options
    4. Setting Up Your Soda Account: Finance Settings
    5. Setting Up Your Soda Account: User Permissions

  17. Soda - Gift Voucher Redemption →

    1. How To Redeem A Voucher In Soda
    2. How To Redeem A Voucher In Tonic
    3. Access Collins: Soda and Collins integration process
    4. Soda - Edit E-Voucher Information

  18. Soda - Reporting →

    1. Soda - Sales Report
    2. Soda - View Sales Summary

  19. Soda - Gift Voucher Design →

    1. Voucher Design
    2. Custom Voucher Template

  20. All articles →

    1. Scanner App
    2. Edit / Update Ticket Allocation
    3. How To Log In
    4. Add New Event Dates
    5. Add Ticket Types
    145 articles →

Feedback and Knowledge Base

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