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Tonic Customer Success Portal - Support & Queries
Welcome to our Customer Success Portal. Tonic Ticketing
truly puts customer service at the forefront of everything we do.
Please use this portal to search for answers to any questions you may have and we hope you find this useful.
Knowledge Base
Latest News
→
View/Download Financial Statements - Now available in CSV format
Access Collins Integration
Tonic Newsletters
Update Customer Booking - Now Includes Products
Tonic Fee Update
Event Set Up
→
How To Log In
Create A New Event / View Events
Add New Event Dates
Add Pictures / Videos To Event Page
Add Bank Details
19 articles
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Ticket Settings
→
Add Ticket Types
Applicable Dates / Set Tickets To Be On Sale On Specific Dates
Set Varying Start Times / Time Slots
Taking Ticket Types Off Sale
Edit / Update Ticket Allocation
15 articles
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Customer Management
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Issue a Refund
Contact / Email Attendees
How to Resend E-ticket to Customer
Reserve Tickets
Move Purchase From One Event To Another
13 articles
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Tonic Functionality
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Buy One Get One Free / Promotions
Sales Tracking Codes
Add Discount Codes
Data Collection
Public Discount Code
18 articles
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Ticket Widget / Link
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Ticket Link / Event URL
Add Widget To Website
CSS styling widget customisation
Open Widget on a Specific Date
Adding Widget onto a Wix created website
6 articles
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Event Brands
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Create An Event Brand
Add Events To Event Brand
Add Event Brand Widget To Website
Event Brand - Custom Design
Custom Design Colour Options
Reporting
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Transactions Download
Admin Page Sales Figures / Quick Sales View
Download Customer Data
View Ticket Sales Report
Export Sales Report
9 articles
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Finance
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Payment reference change to 'Access Tonic'
FAQ
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Rescheduling an Event Date
ISSUE: Submitting Changes To Event Page
DeliverMyNight: Event Set Up
Next Payment / Getting Paid
FAQ/Troubleshooting: Google Analytics
17 articles
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Tonic Scanner App
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Scanner App
Check In Attendees
How To Add Users To The Scanner App
Soda - Gift Voucher Set Up
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How To Create a Gift Voucher / Voucher Settings
Setting Up Your Soda Account: Brand Settings
Setting Up Your Soda Account: Delivery Options
Setting Up Your Soda Account: Finance Settings
Setting Up Your Soda Account: User Permissions
21 articles
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Soda - Gift Voucher Redemption
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How To Redeem A Voucher In Soda
How To Redeem A Voucher In Tonic
Access Collins: Soda and Collins integration process
Soda - Edit E-Voucher Information
Soda - Refunding a Voucher
7 articles
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Soda - Reporting
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Soda - Sales Report
Soda - View Sales Summary
Soda: How to Set Up VAT / VAT Receipts
Soda - Gift Voucher Design
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Voucher Design
Custom Voucher Template
All articles
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Scanner App
How To Log In
Add Ticket Types
Issue a Refund
View/Download Financial Statements - Now available in CSV format
148 articles
→
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Knowledge Base
Latest News
5
articles
Event Set Up
19
articles
Ticket Settings
15
articles
Customer Management
13
articles
Tonic Functionality
18
articles
Ticket Widget / Link
6
articles
Event Brands
5
articles
Reporting
9
articles
Finance
1
article
FAQ
17
articles
Tonic Scanner App
3
articles
Soda - Gift Voucher Set Up
21
articles
Soda - Gift Voucher Redemption
7
articles
Soda - Reporting
3
articles
Soda - Gift Voucher Design
2
articles
All articles
DesignMyNight