Tonic Customer Success Portal - Support & Queries
Welcome to our Customer Success Portal. Tonic Ticketing
truly puts customer service at the forefront of everything we do.
Please use this portal to search for answers to any questions you may have and we hope you find this useful.
Knowledge Base
Ticket Widget
→
Adding Widget onto a Wix created website
Add Widget To Website
How To Customise The Widget Yourself
Open Widget on a Specific Date
Latest News
→
New Transactions Download
Buy One Get One Free / Promotions
Guidance on GDPR
Additional Product Purchases / Merchandise
Admin Menu Structure on DMN Ticketing
14 articles
→
Getting Set Up On Tonic
→
How To Log In
Lost / Change Password
Create A New Event / View Events
Duplicate / Copy Event Page
How To Find A Past Event
7 articles
→
Edit Event Details / Listing
→
Add New Event Dates
Add Pictures / Videos To Event Page
Add Pre-Sale Message
Add Wait List To Event Page
User Reviews
11 articles
→
Edit Tickets
→
Add Ticket Types
Set Tickets On-Sale For Specific Dates
How To Set Total Tickets Per Event / Prevent Overselling
Set Ticket Time Slot Allocations / Group Tickets
Automatically Set Tickets On Sale/Off Sale
13 articles
→
Manage Ticket Sales
→
Edit / Update Ticket Allocation
Switch Tickets By Type or Date
Move Purchase From One Event To Another
Set Event To Sold Out
Taking Ticket Types Off Sale
7 articles
→
Attendee List
→
Add Guest Booking or Issue Complimentary Ticket
Contact / Email Attendees
Add Comments To Attendee List
Download Attendee List
Create a Tags/Label Report or Staff Rota
10 articles
→
Event Brands
→
Create An Event Brand
Add Events To Event Brand
Event Brand - Custom Design
Custom Design Colour Options
Add Event Brand Widget To Website
Ticket Sale Functionalities
→
Add Discount Codes
Reserve Tickets
Shortened Ticket Link For Social Media
How To Accept Reps / Become A Rep
Add Pre-Sale Codes
12 articles
→
Attaching Ticket Link To Website
→
Add Ticket Link To Website
Ticket Sale Breakdown
→
Download Customer Data
View Ticket Sales Report
View Page Visitor Analytics
Daily Sales Report
Export Sales Report
7 articles
→
Finance
→
Next Payment / Getting Paid
Add Bank Details
View/Download Financial Statements
Why We Charge VAT
Troubleshooter
→
ISSUE: Event Page Set To Sold Out
ISSUE: Submitting Changes To Event Page
FAQ/Troubleshooting: Google Analytics
Troubleshooting: How to take a screenshot of the Console
Troubleshooting: How To Clear Browser History/Cache
8 articles
→
Tonic Scanner App
→
Scanner App
Check In Attendees
How To Add Users To The Scanner App
Tracking
→
Sales Tracking Codes
Google Analytics
Google Analytics Goal Tracking
Integrating / Using Facebook Pixel
Integrating / Using Google AdWords
Soda - Gift Voucher Set Up
→
How To Create a Gift Voucher / Voucher Settings
Setting Up Your Soda Account: Brand Settings
Setting Up Your Soda Account: Delivery Options
Setting Up Your Soda Account: Finance Settings
Setting Up Your Soda Account: User Permissions
21 articles
→
Soda - Gift Voucher Redemption
→
How To Redeem A Voucher In Soda
How To Redeem A Voucher In Tonic
Access Collins: Soda and Collins integration process
Soda - Edit E-Voucher Information
Soda - Reporting
→
Soda - Sales Report
Soda - View Sales Summary
Soda - Gift Voucher Design
→
Voucher Design
Custom Voucher Template
All articles
→
Scanner App
Edit / Update Ticket Allocation
How To Log In
Add New Event Dates
Add Ticket Types
145 articles
→
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Knowledge Base
Ticket Widget
4
articles
Latest News
14
articles
Getting Set Up On Tonic
7
articles
Edit Event Details / Listing
11
articles
Edit Tickets
13
articles
Manage Ticket Sales
7
articles
Attendee List
10
articles
Event Brands
5
articles
Ticket Sale Functionalities
12
articles
Attaching Ticket Link To Website
1
article
Ticket Sale Breakdown
7
articles
Finance
4
articles
Troubleshooter
8
articles
Tonic Scanner App
3
articles
Tracking
5
articles
Soda - Gift Voucher Set Up
21
articles
Soda - Gift Voucher Redemption
4
articles
Soda - Reporting
2
articles
Soda - Gift Voucher Design
2
articles
All articles
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