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Customer Success Portal - Support & Queries

Welcome to our Customer Success Portal. 

Access Tonic Ticketing & Access Soda truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have and we hope you find this useful. 

Knowledge Base

  1. Latest News →

    1. Attaching a File To Email Attendees
    2. View/Download Financial Statements - Now available in CSV format
    3. Access Collins Integration
    4. Tonic & Soda Newsletters
    5. Edit A Transaction (Change the Date or Time)

  2. Event Set Up →

    1. How To Log In
    2. Create A New Event / View Events
    3. Add New Event Dates
    4. Add Pictures / Videos To Event Page
    5. Add Bank Details

  3. Ticket Settings →

    1. Add Ticket Types
    2. Applicable Dates / Set Tickets To Be On Sale On Specific Dates
    3. Set Varying Start Times / Time Slots
    4. Taking Ticket Types Off Sale
    5. Edit / Update Ticket Allocation

  4. Customer Management →

    1. Issue a Refund
    2. Contact / Email Attendees
    3. How to Resend E-ticket to Customer
    4. Reserve Tickets
    5. Move Purchase From One Event To Another

  5. Tonic Functionality →

    1. Buy One Get One Free / Promotions
    2. Sales Tracking Codes
    3. Add Discount Codes
    4. Data Collection
    5. Public Discount Code

  6. Ticket Widget / Link →

    1. Ticket Link / Event URL
    2. Add Widget To Website
    3. CSS styling widget customisation
    4. Open Widget on a Specific Date
    5. Adding Widget onto a Wix created website

  7. Event Brands →

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Add Event Brand Widget To Website
    4. Event Brand - Custom Design
    5. Custom Design Colour Options

  8. Reporting →

    1. Transactions Download
    2. Admin Page Sales Figures / Quick Sales View
    3. Download Customer Data
    4. View Ticket Sales Report
    5. Export Sales Report

  9. Finance →

    1. Payment reference change to 'Access Tonic'
    2. Next Payment / Getting Paid

  10. FAQ →

    1. Rescheduling an Event Date
    2. ISSUE: Submitting Changes To Event Page
    3. DeliverMyNight: Event Set Up
    4. FAQ/Troubleshooting: Google Analytics
    5. Troubleshooting: How To Clear Browser History/Cache

  11. Tonic Scanner App →

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App

  12. Soda - Gift Voucher Set Up →

    1. How To Create a Gift Voucher / Voucher Settings
    2. Setting Up Your Soda Account: Brand Settings
    3. Setting Up Your Soda Account: Delivery Options
    4. Setting Up Your Soda Account: Finance Settings
    5. Setting Up Your Soda Account: User Permissions

  13. Soda - Gift Voucher Redemption →

    1. How To Redeem A Voucher In Soda
    2. How To Redeem A Voucher In Tonic
    3. Access Collins: Soda and Collins integration process
    4. Soda - Edit E-Voucher Information
    5. Soda - Refunding a Voucher

  14. Soda - Reporting →

    1. Soda - Sales Report
    2. Soda - View Sales Summary
    3. Soda: How to Set Up VAT / VAT Receipts

  15. Soda - Gift Voucher Design →

    1. Voucher Design
    2. Custom Voucher Template

  16. All articles →

    1. Scanner App
    2. How To Log In
    3. Add Ticket Types
    4. Issue a Refund
    5. Ticket Link / Event URL
    155 articles →

Feedback and Knowledge Base

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