Tonic Customer Success Portal - Support & Queries

Welcome to our Customer Success Portal. Tonic Ticketing truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have and we hope you find this useful. 

Knowledge Base

  1. Latest News 

    1. Access Collins Integration
    2. Tonic Newsletter
    3. Payment reference change to 'Access Tonic'
  2. Event Set Up 

    1. How To Log In
    2. Create A New Event / View Events
    3. Add New Event Dates
    4. Add Pictures / Videos To Event Page
    5. Add Bank Details
  3. Ticket Settings 

    1. Add Ticket Types
    2. Applicable Dates / Set Tickets To Be On Sale On Specific Dates
    3. Taking Ticket Types Off Sale
    4. Edit / Update Ticket Allocation
    5. Ticket Groups / Max Allocation Across Tickets
  4. Customer Management 

    1. Switch Tickets By Type or Date
    2. Issue a Refund
    3. Contact / Email Attendees
    4. How to Resend E-ticket to Customer
    5. Reserve Tickets
  5. Tonic Functionality 

    1. Buy One Get One Free / Promotions
    2. Sales Tracking Codes
    3. Add Discount Codes
    4. Data Collection
    5. Public Discount Code
  6. Ticket Widget / Link 

    1. Ticket Link / Event URL
    2. Add Widget To Website
    3. CSS styling widget customisation
    4. Open Widget on a Specific Date
    5. Adding Widget onto a Wix created website
  7. Event Brands 

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Add Event Brand Widget To Website
    4. Event Brand - Custom Design
    5. Custom Design Colour Options
  8. Reporting 

    1. Transactions Download
    2. Admin Page Sales Figures / Quick Sales View
    3. Download Customer Data
    4. View Ticket Sales Report
    5. Export Sales Report
  9. FAQ 

    1. Rescheduling an Event Date
    2. ISSUE: Submitting Changes To Event Page
    3. DeliverMyNight: Event Set Up
    4. ISSUE: Event Page Set To Sold Out
    5. Next Payment / Getting Paid
  10. Tonic Scanner App 

    1. Scanner App
    2. Check In Attendees
    3. How To Add Users To The Scanner App
  11. Soda - Gift Voucher Set Up 

    1. How To Create a Gift Voucher / Voucher Settings
    2. Setting Up Your Soda Account: Brand Settings
    3. Setting Up Your Soda Account: Delivery Options
    4. Setting Up Your Soda Account: Finance Settings
    5. Setting Up Your Soda Account: User Permissions
  12. Soda - Gift Voucher Redemption 

    1. How To Redeem A Voucher In Soda
    2. How To Redeem A Voucher In Tonic
    3. Access Collins: Soda and Collins integration process
    4. Soda - Edit E-Voucher Information
    5. Soda - Refunding a Voucher
  13. Soda - Reporting 

    1. Soda - Sales Report
    2. Soda - View Sales Summary
  14. Soda - Gift Voucher Design 

    1. Voucher Design
    2. Custom Voucher Template
  15. All articles 

    1. Scanner App
    2. How To Log In
    3. Add Ticket Types
    4. Switch Tickets By Type or Date
    5. Ticket Link / Event URL
    142 articles 

Feedback and Knowledge Base