Tonic Customer Success Portal - Support & Queries

Welcome to our Customer Success Portal. Tonic Ticketing truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have and we hope you find this useful. 

Knowledge Base

  1. Latest News 

    1. Guidance on GDPR
    2. Daily Sales Volume Graph
    3. Upload Multiple Guests To Attendee List / Mass Upload
    4. Integrating / Using Facebook Pixel
    5. Intergrating / Using Google Analytics
  2. Getting Set Up On Tonic 

    1. How To Log In
    2. Lost / Change Password
    3. Create A New Event / View Events
    4. Duplicate / Copy Event Page
    5. How To Add A User To Your Event
  3. Edit Event Details / Listing  

    1. Add New Event Dates
    2. Add Pictures / Videos To Event Page
    3. Set Varying Start Times
    4. Add Pre-Sale Message
    5. Add Waiting List To Event Page
  4. Edit Tickets 

    1. Add Ticket Types
    2. Set Tickets On-Sale For Specific Dates
    3. How To Set Total Tickets Per Event
    4. How To Set Up Ticket Slot Times
    5. Set Ticket Time Slot Allocations / Group Tickets
  5. Manage Ticket Sales  

    1. Edit / Update Ticket Allocation
    2. Switch Tickets By Type or Date
    3. Set Event To Sold Out
    4. Taking Ticket Types Off Sale
    5. Cancel Event Date
  6. Attendee List  

    1. Add Guest Booking or Send Complementary Ticket
    2. Contact / Email Attendees
    3. Add Comments To Attendee List
    4. Download Attendee List
    5. Add Tags/Labels to Attendee List
  7. Event Brands 

    1. Create An Event Brand
    2. Add Events To Event Brand
    3. Custom Design
    4. Custom Design Colour Options
  8. Ticket Sale Functionalities  

    1. Add Discount Codes
    2. Reserve Tickets
    3. Shortened Ticket Link For Social Media
    4. Sales Tracking Codes
    5. How To Accept Reps / Become A Rep
  9. Attaching Ticket Link To Website  

    1. Add Widget To Website
    2. How To Customise Widget In Admin
    3. Add Ticket Link To Website
    4. How To Customise The Widget Yourself
  10. Ticket Sale Breakdown 

    1. Download Customer Data
    2. View Ticket Sales Report
    3. View Page Visitor Analytics
    4. View and Download Data By Event Date
    5. Daily Sales Report
  11. Finance 

    1. Next Payment / Getting Paid
    2. Add Bank Details
    3. View/Download Financial Statements
    4. Why We Charge VAT
  12. Troubleshooter  

    1. ISSUE: Event Page Set To Sold Out
    2. ISSUE: Submitting Changes To Event Page
    3. Google Analytics FAQ's
  13. Tonic Scanner App 

    1. Check-In Attendees
    2. How To Add Users To The Scanner App
  14. All articles 

    1. Edit / Update Ticket Allocation
    2. How To Log In
    3. Add New Event Dates
    4. Add Ticket Types
    5. Download Customer Data
    74 articles 

Feedback and Knowledge Base