How To Redeem A Voucher In Soda
From the Soda admin, select the 'Lookup Vouchers' tab to validate and redeem a voucher.
Vouchers can be looked up using any of the following searches:
Voucher Code
Purchase Reference
Recipient Name
Purchaser Email
Purchaser Name
Example purchase reference number: VR-1000793416
Example voucher code: VR-CXNC73C9NYF3ONE
When searching for a voucher by the voucher code or purchase reference, do not include to "VR-".
Valid and unused vouchers are highlighted orange and on the right-hand side, you'll be able to see a 'redeem' button.
Vouchers which have already been redeemed are highlighted purple and on the left-hand side, you'll see a 'redemption' button. Select this button to find out the details of the redemption.
How To Redeem A Voucher
- To redeem a used voucher, select the Redeem button
- Optional, provide Redemption details (eg. details of customer booking)
- If the voucher is redeemable up to value, you will be asked how much of the voucher value you would like to redeem
- If the voucher is linked to Collins venues, you will be asked to select which venue the customer has chosen to redeem their voucher at
- Select Redeem Voucher
If a voucher has been redeemed in Tonic or Collins, it will automatically be redeemed in Soda.
How To Redeem A Voucher In Tonic - https://tonic.uservoice.com/knowledgebase/articles/1915795-redeeming-vouchers-in-tonic
How To Redeem A Voucher In Collins - https://collins.uservoice.com/knowledgebase/articles/1902826