- log into event admin
- click MANAGE on the event you want to edit.
- on the Dashboard go to EDIT LISTING & TICKETS and click across the to TICKETING tab
- scroll down to the ADD PRE-SALE MESSAGE option in ADVANCED TICKET OPTIONS
- click the YES button and enter message
- if you require a reply from the customer tick this option
- press SAVE CHANGES
It is also possible to add a message to the ticket purchase email confirmation and ticket, these options can be found just below ADD PRE-SALE MESSAGE in event admin.