Issue a Refund
Follow the steps below to successfully refund a customer:
1. Click Manage on your Event
2. Select Refunds
3. Search for purchase reference number or customer email
4. Click on customers name
5. Click Refund Tickets
6. To issue a partial refund, deselect the purchase reference numbers you do not wish to refund
7. Click Next
8. Confirm
2. Select Refunds
3. Search for purchase reference number or customer email
4. Click on customers name
5. Click Refund Tickets
6. To issue a partial refund, deselect the purchase reference numbers you do not wish to refund
7. Click Next
8. Confirm
Note: After 3 working days of the event taking place, ticket funds will be transferred to the nominated bank account and the ticket funds will need to either be sent back to DMN to be able to refund from the system or issued directly to the customer from the event organiser.
If you are required to refund all customers for a specific event, follow these steps:
3. Click Cancel Date on the required date (if it is the day of the event this button will read Refund Date)
4. Leave the customer a message to be sent to them with the refund notification
5. Enter password to confirm refund action
Note: This action cannot be reversed
4. Leave the customer a message to be sent to them with the refund notification
5. Enter password to confirm refund action
Note: This action cannot be reversed
