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Issue a Refund

Customer refunds can be issued up to 2 working days after an event has taken place. The customer will receive the full amount paid 3 to 6 working days after the refund has been issued. 
Follow the steps below to successfully refund a customer: 

1. Click Manage on your Event   
2. Select Refunds
3. Search for purchase reference number or customer email
4. Click on customers name
5. Click Refund Tickets
6. To issue a partial refund, deselect the purchase reference numbers you do not wish to refund
7. Click Next
8. Confirm

Note: After 3 working days of the event taking place, ticket funds will be transferred to the nominated bank account and the ticket funds will need to either be sent back to DMN to be able to refund from the system or issued directly to the customer from the event organiser. 


If you are required to refund all customers for a specific event, follow these steps: 

1. Click Manage on your Event     
2. Select Manage Sales 
3. Click Cancel Date on the required date (if it is the day of the event this button will read Refund Date)
4. Leave the customer a message to be sent to them with the refund notification
5. Enter password to confirm refund action 

Note: This action cannot be reversed  

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