The customers then get notified to reply to the email address specified in the Reply To box - this can be changed by entering in a different email address. 

Follow the steps below to successfully email guests about your event: 

1. Click Manage on your Event  
2. Select Email Attendees
3. In the ‘To’ field select a guest list to contact
4. Enter email subject and message
5. Tick to receive a copy of the email
6. Send Email 

Email Guest Options: 

Specific Guest List: Pick a specific event date attendee list, either past dates or future dates, and certain ticket types only 
All Future Guests:  All customers with tickets to your upcoming event   

Automated Emailing: Schedule an email to be sent to attendees up to 72 hours before the event takes place. When selecting this option, a box will appear that will allow you to specify how many hours before each event date the email sends, with the recipient list being attendees for that event date.

Note: When contacting past guests, you must ensure it is related directly to their booking and is not used for promotional purposes, as this will not be GDPR compliant. See our guidance article on GDPR here for more information.