Additional Product Purchases / Merchandise

Our Products feature allows you to upsell items, such as merchandise and drinks packages, during the checkout process which customers can add to their basket and pay for at the time of ticket purchase. 

Follow the steps below to add products to your event:

1. Click Manage on your Event
2. Select Edit Listing & Tickets
3. Click the Products tab
4. Click Sell Products

Once you have created an additional product, a new setting called Add Merchandise Message To Checkout will appear below. Add text here which will appear in the checkout above the additional products. You can also set an automated time for the Product to be taken off sale via the Product Sell Until option located just underneath this. 


  
Advanced Options: 

Once key product information is filled out, by clicking the blue cog button beside the product type, you are able to set advanced ticket options:

Bundle To Ticket: Set product to be available with a specific ticket type only 
On sale from: Specific date and time tickets should automatically come on-sale
On sale until: Specific date and time tickets should automatically go off-sale  
Photo: Option to include photo of product
Min / Max per purchase: Set a minimum or/and maximum a customer can purchase 



Once the customer has confirmed their ticket selection, they will then be directed to a further checkout page of the process to confirm which add on's they would like:



Once transactions are complete, there are a number of sections on the website where it is possible to view the purchase information:

Event dashboard: Total sales broken down by ticket type and revenue
Reports: Comprehensive product breakdown by; total products,  total rep, sales total, discounted products, sold total, revenue net profit
Customer data: Excel spreadsheet breakdown of product type, quantity, product cost, total cost by customer transaction

Note: 
Additional product booking fee's by default are set to the same percentages as ticket types:

Under £30 - 10% 
Over £30 - 6% 
Over £100 - 5% 

Use the Booking Fee Split bar located to the right of each Product type to partly, or fully, absorb this fee.

If you have any questions about this please contact your Account Manager.

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