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Data Collection

Collect custom data from customers during the checkout process. 

1. Log into Event Admin
2. Click Manage on the event
3. Scroll down to Data Collection tab on the left
4. Enable data collection

On the data collection page, questions can be set up using the 'Add new checkout question' box and all created options will appear in the 'Checkout questions' section. 

Types of questions:

Checkbox: Answers appear in a list with a checkbox beside that customers can tick - multiple choice answer
Drop-down: Customers are given a drop-down list of answers to choose between - single option answer
Yes/No: Customers are only able to answer Yes or No to question - single option answer
Free Text: Customer is given a box to freely write answer in 

Single choice example: 

Additional Settings:

Mark question as required: The customer is required to provide an answer 
Apply this question to each ticket or ticket type: Apply question to the number of tickets in the order rather than just collecting an answer from the ticket purchaser
Apply to a specific ticket type: The question will only be asked to customers purchasing a specific ticket type

Where to find data collection answers: 

You are able to download the data as either a PDF or CSV file from the Attendee List tab of the event admin. Data Collection answers will also be displayed at the bottom of the purchase email confirmation you can choose to receive when guests purchase tickets for your event, as well as within the comprehensive Customer Data download file for both individual events and Event Brands. 

Where to view data in admin: 

1. When on Attendees List click Customise List
2. Tick the Show All Collected Data setting 
3. Results are now visible by clicking the Show button on customers name or downloading attendees list

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