Data Collection

Using the Data Collection function allows you to tailor the information you collect from customers via a range of customisable question options, up to a maximum of 5 per event. This tool can be used to specify dietary requirements or collect personal details, for example.

Follow the steps below to successfully set up Data Collection questions: 

1. Log into Event Admin
2. Click Manage on the event
3. Scroll down to Data Collection tab on the left
4. Enable data collection

On the data collection page, questions can be set up using the 'Add new checkout question' box and all created options will appear in the 'Checkout questions' section. 

Types of questions:

Checkbox: Answers appear in a list with a checkbox beside that customers can tick - multiple choice answer
Drop-down: Customers are given a drop-down list of answers to choose between - single option answer
Yes/No: Customers are only able to answer Yes or No to question - single option answer
Free Text: Customer is given a box to freely write answer in 

Checkbox example: 

Additional Settings:

Mark question as required: The customer is required to provide an answer 
Apply this question to each ticket or ticket type: Apply question to the number of tickets in the order rather than just collecting an answer from the ticket purchaser
Apply to a specific ticket type: The question will only be asked to customers purchasing a specific ticket type

Where to find data answers: 

Download the data as a PDF from the Attendee List tab of the event admin or as a CSV file from the Customer Data tab. 

Where to view data in admin: 

1. When on Attendees List click Customise List
2. Tick the Show All Collected Data setting 
3. Results are now visible by clicking the Show button on customers name or downloading attendees list

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