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Self Check In

The Self Check In service is a feature in Tonic that allows guests to check themselves in for an event, rather than receiving the E-ticket with QR code upon purchase. 

Follow the steps below to successfully set this up for your event: 

1. Click Manage on your Event.
2. Select Settings.
3. Click the Self Check In tab.
4. Select Yes.
5. Choose whether you want to send the activation link instantly, or if it should be sent X amount of hours prior to the event.
6. Add an optional message which will appear on the email sent to attendees with the link to activate their ticket.



Important bits to note:
  • Enabling Self Check-in will stop E-ticket attachments being set out with confirmation emails.
  • If Send Activation Link Immediately has been set to "Yes", a button will be added to the customers confirmation emails to activate their link.
  • If Send Activation Link Immediately has been set to "No", you will be prompted to input X amount of hours before the event to send the activation link.
  • Activation Duration is the duration the ticket will remain active - this will be reflected on the end screen of the activation process with a flashing box with a countdown timer.
  • You can add a custom message to instruct guests on what they should do with the ticket and when they should activate.
  • The lead booker of tickets will receive a different link to manage all tickets check in status. This can also be accessed in the My Account section of the website.
  • Should you require individual guests emails at the checkout for a multi-ticket booking, each guest will receive a unique link to activate their own ticket.
Here's how the activation link will appear to guests via email:  



The main purchaser will get a link to this screen with each ticket:





Other guests will receive a link directly to the activation page, clicking YES here will check in the guest:



Once activated, guests will have a certain time limit to show the ticket to event staff (the box around the time limit will animate):



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