Follow these steps to successfully cancel an event date:
2. Select Manage Sales
4. Leave the customer a message to be sent to them with the refund notification
5. Enter password to confirm refund action
If you wish to take tickets off sale for a particular event date, but do not want to cancel the event date or refund customers, then you should use the Sold Out button. This will set the event date to sold out so that no further tickets can be purchased.