Cancel Event Date

Cancelling an event date will refund ticket holders and stop future ticket sales. Please note, once a purchase has been refunded, this cannot be reversed. 

Follow these steps to successfully cancel an event date: 

1. Click Manage on your Event    
2. Select Manage Sales 
3. Click Cancel Date on the required date (if it is the day of the event this button will read Refund Date)
4. Leave the customer a message to be sent to them with the refund notification
5. Enter password to confirm refund action 



If you wish to take tickets off sale for a particular event date, but do not want to cancel the event date or refund customers, then you should use the Sold Out button. This will set the event date to sold out so that no further tickets can be purchased. 

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